1st Jun 2023
Website hosting can seem like a bit of a mystery can't it? But we don't want that to be the case with Green Hosting. We believe it's better when our clients understand their hosting account and what to expect from our service so they can make informed choices and comparisons.
So, we have compiled some of the questions we are often asked by clients and people making enquiries with us.
We hope you will find them useful...
Website hosting is how you make your website available online. As a web hosting provider, we allocate space for your website on our hosting server, this is your hosting account. A server is a powerful computer that stores the files that make up your website and then 'serves' them to the internet, where a visitor then accesses pages of your site via their browser. Your e-mails can also be stored and processed at your hosting account.
Green Hosting is powered by renewable energy, generated here in the UK. The data centre where our servers are housed is also designed to run very efficiently. As a Green Hosting client you are supporting us to make an impact in other areas too, such as our charitable donations and voluntary work for local organisations. We also work to run our business responsibly and in a way that contributes to positive change. We really do have a lot to say about all of these things, so head over to our Impact section to find out more.
You can see our hosting plans here. If you already have a website you will need to choose a plan that can accommodate your current usage (disk space and data transfer) or additional usage if you are expanding your website for example. If you're not sure or can't see what your current usage is, we can help you find out. You can easily upgrade or downgrade your Green Hosting plan at a later date.
Yes, as long as the system that runs your website (e.g. WordPress) is compatible with Green Hosting. Green Hosting provides all of the features and services of other regular hosting. We have transferred hundreds of our clients' websites to us. This is a popular service that we provide. Whether you want to transfer a website yourself or let us handle it for you, here is a useful checklist on how to prepare for moving to Green Hosting.
Yes you can and in fact Green Hosting includes auto-installers for various Content Management Systems such as Drupal, WordPress, ExpressionEngine, Joomla, Silverstripe and lots more. If you have a specific CMS in mind and want to know if it will run on Green Hosting, do contact us.
Yes, we can register a domain for you and you can pay for it alongside your hosting account. We are not a domain registrar and so we purchase domains from a third party registrar on your behalf. You do not have to purchase your domain through us and can buy directly from a domain registrar of your choice. If you do this, you will just need to change the domain nameserver details of your domain so that it 'points' to Green Hosting. We will provide the details for you to do this.
Yes, absolutely! You will just need to change the domain nameserver details of your domain so that it 'points' to Green Hosting. We will provide the details for you to do this.
You might need a few extra items as well as your hosting plan. Here are some things you can add:
Simply add these in the shopping cart during the checkout process (prices are shown in the checkout).
Yes, with up to two Add On domains you can run a total of 3 websites at your hosting account. You will need to make sure that these websites do not exceed the resources (disk space and data transfer) available within your hosting plan.
Yes, you can have multiple e-mail addresses with all of our Green Hosting plans.
We provide helpful and clear support for our Green Hosting clients. You can see the positive feedback we have received on our Testimonials page. Support is provided securely via our helpdesk, which is separate from your hosting account and means that we can still communicate with each other if you're having problems with your e-mails. If you are not a Green Hosting client yet but have a question, please use our contact form to get in touch.
You can find more in-depth information about the support we provide in our Support section.
If you have any other questions about Green Hosting, do get in touch.
20th Apr 2023
If you're thinking of moving your website to Green Hosting, that's great news. We are here to answer your questions, offer support and make the process as smooth as possible.
When you transfer to us, you may wish to handle the move yourself or we can do it for you. Either way, there are some things that are useful to have ready in advance to make sure the transition happens quickly and without unnecessary hitches.
Here's a useful checklist to prepare for moving to Green Hosting:
Take an inventory of what you have and what you would like to transfer.
So you can get a clear picture of the work involved (especially if someone is transferring the website for you) it is useful to check and list all the things you need to transfer. Are you moving one or more websites and how many e-mail accounts? Do you have add-on domains? What are the files and databases?
Make sure you have access to your current website files and e-mails
Do you or someone who looks after the website for you have the log-in details for your current website hosting account and e-mail accounts? Check that the log-in details work and that you can see everything that you wish to move (website files, databases, e-mails etc).
Make sure you have access to your domain account
Do you have the log-in details for your domain account? This may be part of your website hosting account or with a separate provider. You will need to be able to change the settings of your domain to 'point' it to Green Hosting once your website and e-mails have moved to us.
Check which Green Hosting plan you need
You can see our hosting plans here. You will need to choose a plan than can accommodate your current usage (disk space and data transfer) or additional usage if you are expanding your website for example. If you're not sure and can't see what your current usage is, we can help you find out. You can easily upgrade or downgrade your Green Hosting plan at a later date.
I'd rather not handle the transfer myself, can Green Hosting do this for me?
Yes, we will need to establish all of the above and with those details we can take care of the transfer for you. See our testimonials page for clients' feedback on our transfer service.
How much does it cost for Green Hosting to handle the website transfer?
Transfer from another web host is £25 per website and £10 per e-mail account. For websites hosted at WordPress.com this is a more complex and involved process and starts at £99.
My current website hosting is due to expire and I want to move. How close to the expiry date should I do this?
We suggest a minimum of two weeks before your current hosting expiry. This allows time to transfer the website without being in a rush. It also means you can make sure the website is running smoothly and check that nothing has been left behind at the previous hosting account.
How much down time will there be?
When we handle the transfer for you, we aim for no downtime. We do this by making sure that the website and e-mails are all in place at Green Hosting before changing the domain nameserver details. We will agree a suitable time for this to happen so that it doesn't coincide with anything else you have scheduled for your website.
How do I get started?
Sign up for one of our hosting plans and select 'Website Transfer Service' (or Transfer from WordPress.com) in the checkout. We will then get in touch with you to arrange the transfer.
When will Green Hosting start charging me?
As soon as you sign up for your hosting account with us, you will pay for the first month or a whole year (plus website transfer fee if needed), depending on how you choose to pay. Paying for a full year gives a discount and you can get a further 20% discount on all annual plans by using the code WINDPOWER in the checkout.
If there is anything else you'd like to know, please get in touch.
28th Feb 2023
The online world can be a wonderful place, breaking down barriers that exist in the physical and enabling us to communicate with each other far and wide.
More so now than ever is it pertinent to make sure our website content is accessible and inclusive to the diverse range of visitors we will hopefully receive.
This is a simple guide, so we are keeping it short and sweet here but at the end of this post are links to previous, more in-depth articles we have written on the subject.
Implement these steps and you can make a big difference to your website users' experience:
This has just been a really quick guide but to delve deeper, do check out:
Reducing digital exclusion in online content creation
How to make your social media content more inclusive
14th Dec 2022
Green Hosting clients! You can potentially earn money from your Green Hosting account by becoming an affiliate.
Being an affiliate means that you can earn comission each time someone signs up for a Green Hosting account after clicking your unique affiliate link.
It is super easy to set up and implement and is all managed withing your own Green Hosting client area login.
There is no extra cost or work for you. All you need to do is add the affiliate link to your website, newsletters or social media and of course, the more you share it, the more people will have the opportunity to see and use it.
If you would like to join our client affiliate programme, contact us and we will set it up for you.
If you're not a Green Hosting client yet, but thinking of signing up, be sure to use our discount code.
You might also find our FAQs and checklist useful so you're all set before you sign up.
7th Oct 2022
Did you know that we always have a discount code for anyone who wants to sign up for Green Hosting?
Our discount code is WINDPOWER and here's what you need to know about it:
So, there you go. If you know, you know.
Would you also like to potentially earn money from your Green Hosting account? If so, check out our article about becoming a Green Hosting affiliate.
Green Hosting works handsomely with:
Auto-installer now available on all accounts
