11th Feb 2014
Recent changes to ICANN's (Internet Corporation for Assigned Names and Numbers) policies mean that some domain name owners will be required to verify their contact details via their domain registrar.
If you are required to verify your details you will receive an e-mail notification from your domain name registrar. Please be aware of any possible fake or spam e-mails imitating this request and always make sure that the e-mail is from your domain registration company.
You will be required to verify your details within 15 days of being asked to do so. Failure to do this within the 15 day timeline means that your domain will be suspended. Your domain registrar is obliged to make the suspension until your details are verified.
If your domain is suspended your site will not be available online and you will see a message like this at your web address (will vary depending on domain registrar):
If we are the e-mail contact for a client's domain then we will carry out this verification on their behalf.
To find out more please see ICANN's information about verification of contact details.
19th Dec 2012
Unfortunately there's another domain scam doing the rounds via e-mail. We've been bombarded by them here.
I'm sure you would be able to tell that these renewal notices are fake but we just wanted to let you know about them to make sure. Here's what they look like:
If we have purchased domains on your behalf we will always contact you directly to let you know that your renewal is due, at least 30 days beforehand.
15th Oct 2012
This is a notice for clients for whom we have registered and continue to renew domain names on their behalf.
Our domain registrar has let us know that they are implementing some changes to ensure renewal of domains run as smoothly as possible, lowering the risk of domain suspension and downtime. So, they will now request domain renewal payments 7 days in advance of the expiry date. As you already know, our terms and conditions say that funds are required by us at least 14 days in advance of the expiry date, otherwise we can't be responsible if your domain name is lost, suspended or bought by someone else. Therefore, in light of these changes, we will continue to send your renewal reminders at least 30 days in advance and request that payment is made 14 days before domain exipry.
We know that you, our lovely clients, pay promptly anyway and so I hope that these changes won't affect you too much and that our early reminders will still provide plenty of time to prepare your renewal payment. If you have any questions then please don't hesitate to contact us.
Thank you
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