Here at Make Hay Ethical E-media we respect the privacy of our customers and website users and are committed to safeguarding their personal information. This policy outlines how we do this.
We may collect the following types of personal data from customers and users:
First name, last name, e-mail address, postal address and telephone/mobile number.
Contact information for financial transaction and payments. Although we do take financial transactions, we do not have access to, process or store customers’ credit/debit card details. This is carried out via secure, third party payment processors. We do keep a record of customers’ purchase history and any other transactions with us for financial purposes.
Any other information customers and users send to us when signing up to use our services(s), undertake a contract with us or make an enquiry with us.
This type of information is provided directly by our customers or users to allow us to provide the services as outlined in our terms and conditions. Without this data we are not able to provide services or fulfil contracts requested by the customer/user.
Some information may be collected automatically when users visit our website(s) or access our e-newsletters. This type of information may include IP address, geographical location, links clicked, website navigation, browsing device, browsing software and referral source. More details about website analytics can be found in the ‘Analytics and statistics’ section below.
None of the cookies on this website are used to personally identify its visitors (e.g. name and address). They do not collect or store personal or sensitive data about individual visitors. If you do not wish to receive cookies then you can switch them off and delete them in your browser. Different browsers perform this function in different ways. You can find out how to do it in your browser by searching its 'Help' facility. You can change your cookie settings at any time. This website explains how to control cookies. Please note: If cookies are disabled then features on this website will be disrupted and some functions may not work fully or at all.
We keep data processing and storage to a minimum and as required for each purpose.
Provision of our e-newsletter (Make Mail) and website hosting (Green Hosting) services mean that we act as Data Processors to our customers. Information we process on behalf of our customers is stored securely and may include, but is not limited to, contact details, usage statistics and any other information customers store at their Green Hosting account. In this case our customers are Data Controllers and are responsible for any information they store and use via our services.
This information may be processed by Make Hay Ethical E-Media Ltd and external party data processors (such as mail service providers, hosting providers, domain registrars, back-up services and helpdesk software service providers) as appointed, if necessary.
Information is used and processed in the following ways:-
Backing up of information stored at our operating office and hosting server to a secure third party location and using encryption.
We use third party services at our websites to help us improve our website users’ experience and to help us make decisions about our marketing activities. Google Analytics tracks website users’ behaviour, such as referral sources, browsers used, navigation etc. We do not collect any personal information via these analytics.
The statistical information we collect via our e-newsletter system (timings, geographical location, and links clicked) helps us to monitor and improve our communications with our customers.
The information is processed at the Make Hay Ethical E-Media Ltd operating office and in any other places where parties involved with information processing are located. External parties may be global companies and in those cases the data may not necessarily be processed within the EU.
Information is kept for the amount of time needed to provide services to our customers or other users or for any other timescales as required by law (e.g. financial data).
Our websites may link to third parties. We are not responsible for their practices or privacy policies.
Third party social media platforms and apps may collect types of data such as cookies and web traffic data. Please see their privacy policies for full details.
Here at Make Hay Ethical E-media Ltd we take extensive measures to keep information secure including, but not limited to:-
We will never sell, rent, share or disclose customers’ or users’ information to third parties for marketing purposes.
Customers and users have the right to request details of the information we store about them. In this case a fee may be charged to prepare and supply the information and proof of identity will be requested.
Customers and users have the right to right to request that we amend or delete their information at any time. In many cases it is possible for customers to amend their own information via the e-newsletter system and/or web hosting client account.
If customers request that their details are deleted from our systems then we will no longer be able to provide services to them and will close their account with us.
Please contact us if you would like to amend or delete your information from our systems.
If you have any questions about the personal information we hold and how it is processed, please contact us.
Last updated 5th March 2018