How do I request support for my hosting

We provide online guides on how to manage your hosting account but if you can't find what you need you can contact our team via our helpdesk.

We provide 3 types of support, including our online guides.

If you cannot find the answer you're looking for in our guides then you can contact our team for support.

We provide one-to-one support for our clients through our online helpdesk. Using the helpdesk is the fastest way to get in touch with us and the most secure way to discuss your account and share information such as links and log-in details.

Our UK Green Hosting team will respond to your query. We don't refer our clients to a third party call centre, so you can be assured that you won't have to sit in call queues or repeat the same query over again to a different person each time. When you use our helpdesk our discussion is recorded and saved for both you and our team to access and then when the query is resolved the helpdesk ticket is archived.

You can access the helpdesk by clicking the 'Client Support' buttons at the top the web pages.

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